IT Co-Ordinator – Ground Support Equipment (GSE)

Job Title : IT Co-Ordinator – Ground Support Equipment (GSE) Location : London Heathrow (LHR)

(This role is based primarily at London Heathrow, with regular travel to London Gatwick (LGW) as required.)

Salary : Up to £38,000 per annum, depending on skillset and experience Summary

The IT Co-Ordinator is responsible for ensuring the stability, security, and efficiency of IT infrastructure across all Ground Support Equipment (GSE) sites. Acting as the first point of escalation for IT-related issues, the role oversees day-to-day IT operations, provides hands-on technical support, and ensures compliance with company standards and cyber security protocols.

The IT Co-Ordinator works closely with internal stakeholders and external vendors to deliver reliable, secure, and effective technology solutions that support business continuity and operational performance.

Job Purpose

To deliver seamless IT operations across GSE sites by maintaining robust infrastructure, resolving technical issues promptly, and safeguarding the business against cyber risks. The role supports hardware, software, networks, and end users while contributing to IT strategy through continuous improvement, project coordination, and compliance with regulatory and business requirements.

Key Responsibilities 1. IT Infrastructure & Systems Management 

• Oversee day-to-day operations of IT systems, hardware, and networks across GSE sites

• Monitor system performance, troubleshoot issues, and implement fixes to minimise downtime

• Support system upgrades, migrations, and configurations to ensure technology remains fit for purpose

2. Technical Support & Service Delivery 

• Provide first and second-line IT support to site employees, resolving hardware, software, and network issues

• Act as an escalation point for IT tickets, ensuring resolution in line with agreed SLAs

• Train and guide employees on effective use of IT systems, promoting self-service where appropriate

3. System Installation & Configuration 

• Manage the setup, installation, and configuration of computers, servers, printers, and mobile devices

• Ensure all devices comply with company IT policies and security standards

4. Collaboration & Business Support 

• Partner with GSE operations, commercial, finance, and administrative teams to support business processes

• Assist in developing system enhancements, workflows, or reports to improve efficiency

• Support integration of IT systems with ERP, finance, and operational platforms

5. Security & Compliance 

• Monitor and respond to cyber security alerts, escalating risks where required

• Ensure adherence to IT security policies, GDPR, and industry regulations

• Regularly review and implement patches, updates, and security best practices

6. Documentation & Vendor Management 

• Maintain accurate records of IT assets, systems, and user requests

• Keep IT documentation, procedures, and manuals up to date

• Act as the primary contact for IT vendors, monitoring service quality and resolving issues

7. Project Co-Ordination 

• Support planning and delivery of IT projects, ensuring milestones and deliverables are met

• Track project progress and provide regular status updates to management

Skills, Knowledge & Experience

• 3–5 years’ experience in IT support, IT coordination, or systems administration

• Strong knowledge of IT infrastructure including servers, networks, storage, and cloud systems

• Experience providing 1st and 2nd line support in a service-driven environment

• Understanding of cyber security best practices and compliance requirements

• Strong problem-solving skills with a proactive and organised approach

• Excellent communication skills with the ability to work across technical and non-technical teams

Desirable Requirements

• Experience supporting ERP, finance, or business platforms (e.g. Dynamics, Navision, Business Central)

• Experience working with external IT vendors and managing service delivery

• Exposure to IT project coordination or system implementations

Education & Qualifications Required

• Bachelor’s degree in Information Technology, Computer Science, or a related field

Preferred

• Industry certifications such as CompTIA A+, Network+, MCP, or equivalent

Key Competencies

• Strong organisational and time management skills

• Ability to manage multiple priorities and meet deadlines

• Team player with a proactive mindset and willingness to learn

• High level of integrity and attention to detail

Key Performance Indicators (KPIs)

• System uptime and availability

• Incident resolution time

• First contact resolution rate

• IT support ticket trends

• Cost optimisation

• Cyber security and compliance metrics
  
  If this sounds like the job for you, apply today!