AWS Connect Architect

RED now has a new contract opportunity for an AWS Connect Architect to join one of our key partners for a new Member Engagement Platform transformation project.

The initial contract will be for 3 months.

This contract is to start ASAP and will be remote with occasional travel to Ireland

Specific skills/experience required:

• Hands-on experience with Amazon Connect, Amazon Lex, AWS CLI, Kinesis, S3, RDS and other core AWS services
• Strong experience with Salesforce SCV integration, S3, CloudWatch and Amazon Connect APIs.
• Strong experience in Dynamic and conversational IVR flow design using Amazon Lex, Polly, Lambda and DynamoDB.
• Experience in speech analytics, transcription, and sentiment analysis using Contact Lens.
• Experience with monitoring tools such as CloudWatch, CloudTrail, Datadog, etc.
• Experience building integrations across WFM, CRM, Unified Communications and contact centre solutions.
• Experience implementing and maintaining security and compliance within Amazon Connect.
• Able to join by 13th March 2026

If this role interests you, please send your CV to Lara on (see below) or apply here!