Applications Support - Accounting Software

IT Application Support Technician required to support IT applications for a top 10 UK Accounting Practice offering genuine career opportunities.

The role is to support application users so it is important to have an understanding of how the applications are used on a daily basis. Time sensitive queries are prioritised and tickets are processed in accordance with Service Level Agreements.

To be considered you must be able to demonstrate:

• Strong experience of working within a professional services organisation such as Accounting or Law.
• Strong verbal and written communication skills.
• Exposure to the essential elements of client service and delivery.
• Ideally, you will have experience of packages such as Silverfin, inFlow, Xero, Sage and Quickbooks as well as the Microsoft stack including O365. You are not expected to have experience in every application; however, a desire and motivation to quickly learn new skills is essential.