Head of Services - Cyber Security

Head of Services required to lead the end-to-end delivery of consultancy and professional services for a well established company operating in the field of secure information exchange with decades of experience delivering cyber-resilient solutions to UK Government, Defence, and Critical National Infrastructure customers

This role is to lead an experienced multidisciplinary team comprising solution architects, security architects, and project managers ensuring that services are delivered to the highest standards with a focus on enabling the controlled, secure flow of information in high-assurance environments.

KEY RESPONSIBILITIES

Leadership & Strategy

• Lead, mentor, and inspire a high-performing services team, including consultants, architects, and PMO staff.
• Define and implement a scalable services delivery strategy aligned with corporate objectives.
• Foster a culture of collaboration, accountability, and service excellence within a remote-first environment.
• Provide subject matter leadership in secure information exchange and high-assurance environments.
• Contribute to business development activities by shaping consultancy offerings.

Service Delivery

• Oversee the planning and successful delivery of consultancy engagements and project implementations.
• Ensure all projects delivered through the PMO are well-governed, on time, within scope, and meet quality standards.

Stakeholder Engagement

• Act as a senior point of contact for customers, ensuring services are delivered in line with expectations and contractual obligations.
• Build strong working relationships across internal departments including Sales, Engineering, and Product Management.

Governance & Performance

• Own and track service performance metrics, utilisation rates, and customer satisfaction KPIs.
• Report on services function health to the executive team, providing insight and recommendations.
• Ensure compliance with internal quality standards and external regulatory frameworks.

QUALIFICATIONS & EXPERIENCE

Essential:

• Demonstrable experience in a senior services or consultancy leadership role within the technology or cybersecurity sector.
• Experience in network security and delivering services to defence, central government, or critical infrastructure sectors.
• Proven ability to manage and mature a PMO or project delivery function.
• Excellent leadership and team development capabilities in distributed/remote environments.
• Exceptional communication and stakeholder management skills.

WHAT WE OFFER:

• Remote-first working with flexible arrangements
• A collaborative and mission-driven culture
• The chance to work on high-impact projects that protect national and organisational security