Business Data Analyst - Customer Success

Business Data Analyst - 12 Month Contract

£285/day - Inside IR35

Hybrid – London (3 days onsite / 2 remote)

Start: ASAP

Our client is a global SaaS technology company within the FinTech sector , operating across multiple international markets and delivering digital products at scale. They are seeking a Business Data Analyst to play a pivotal role in shaping data-led decision-making across customer experience, service delivery, and digital platforms.

This is a highly visible contract position for a business-driven analytics leader who can turn complex, fragmented datasets into clear, actionable insights that influence strategy and deliver measurable improvements at scale.

The Role

As a Business Data Analyst, you will sit at the intersection of data, business strategy, and execution , partnering closely with Service Delivery, Digital Experience, Product, and Engineering teams. You’ll help define what “good” looks like, uncover performance gaps, and guide teams toward smarter, faster, and more cost-effective decisions that improve customer outcomes globally.

You’ll be equally comfortable deep in the data and presenting executive-ready narratives that drive alignment and action.

Key Responsibilities

• Translate complex, multi-source data into clear insights that inform strategy and improve customer and digital experiences across international markets.
• Partner cross-functionally with Service Delivery, Product, Digital Experience, and Engineering teams to influence high-impact decisions.
• Identify root causes of performance issues , uncover inefficiencies, and recommend actions that reduce cost-to-serve while improving customer outcomes.
• Design, build, and evolve scalable measurement frameworks, KPIs, and dashboards that balance global consistency with local and regulatory nuances.
• Deliver compelling, executive-level storytelling , framing insights in simple, actionable narratives that accelerate decision-making.
• Support experimentation and continuous improvement by evaluating impact, measuring outcomes, and scaling successful initiatives globally.
• Contribute to the development of robust data foundations, enabling automation, experimentation, and advanced analytics.

What We’re Looking For

• Proven experience as a Senior Data Analyst (or equivalent) within a SaaS, FinTech, or technology-led environment .
• Strong commercial and operational acumen, with the ability to link data insights to real business levers.
• Advanced SQL skills and strong experience with BI and data visualisation tools .
• Experience working with large, complex datasets and modern data platforms.
• Solid understanding of statistical methods and analytical best practices.
• Python and/or AI capability is strongly preferred, particularly for automation, experimentation, or advanced analytics use cases.
• Exceptional communication skills, with the ability to influence senior stakeholders through clear, concise storytelling.
• Comfortable operating in fast-paced, cross-functional, and international environments.

Why This Contract

• Join a globally recognised FinTech SaaS organisation at a critical point of growth and transformation.
• High-impact role with visibility across multiple senior teams and markets.
• Opportunity to shape how data drives customer experience and digital performance at scale.
• Competitive day rate and flexible hybrid working model.