Data Analyst - Customer Success

Data Analyst – £285/day | 10-Month Contract | Hybrid (London)

We’re looking for an experienced Data Analyst to join a global Customer Success Data Science team , working on initiatives that enhance customer experience and operational excellence across international markets.

This is an exciting opportunity to make a real impact by building data foundations, enabling actionable insights, and driving automation across multiple regions. You’ll collaborate closely with cross-functional teams to ensure data drives strategy, informs decision-making, and helps deliver exceptional customer outcomes.

What You’ll Do

• Build strong data foundations: Develop pipelines, improve data integrity, and establish clear metric definitions and governance across multiple international markets.
• Automate and streamline reporting: Create scalable dashboards and reporting tools that deliver timely, accurate insights for business and customer success teams.
• Deliver deep-dive analytics: Identify root causes of performance trends, customer pain points, and operational inefficiencies, turning insights into actionable recommendations.
• Support experimentation: Analyse A/B tests and digital experience initiatives to measure impact and inform continuous improvement.
• Tell the story with data: Communicate insights effectively to both technical and non-technical audiences, influencing strategy and driving better decisions.

What We’re Looking For

• 8+ years of experience in Data Analytics or Data Science , ideally within Customer Success, Operations, or Digital Experience domains.
• Strong SQL skills for data extraction, transformation, and pipeline development.
• Proficiency with data visualization tools (Tableau, Qlik, or similar).
• Experience with big data platforms (Snowflake, Databricks, Spark) and ETL processes .
• Working knowledge of Python or R for analytics or automation (preferred).
• Understanding of statistical methods and A/B testing .
• Excellent storytelling and communication skills to translate data into actionable insights.
• Experience with contact centre or digital support metrics is a plus.
• A proactive, growth-oriented mindset with the ability to balance strategic and tactical priorities.

Details

💼 Contract: 10 months

💰 Rate: £285/day Inside IR35

📍 Location: London (3 days per week in office, 2 days remote)