Customer Success Manager

Customer Success Manager

** Must be Spanish-speaking! **

London Hybrid - 1x day a week

We’re working with a high-growth enterprise software provider that helps large organisations modernise complex, regulated customer processes through secure digital solutions. Their technology supports large-scale transformation across onboarding, servicing, and compliance-heavy journeys, enabling faster delivery, stronger governance, and improved customer outcomes across multiple channels.

This is a senior, client-facing role focused on owning complex post-sale programmes for enterprise customers. You’ll lead delivery from implementation through long-term adoption, acting as a trusted partner to senior stakeholders while coordinating internal product, engineering, and delivery teams. The role blends programme management, customer success, and commercial awareness, with real influence over outcomes, value realisation, and account growth.

Responsibilities:

• Own end-to-end delivery for enterprise clients, from onboarding and implementation through adoption, optimisation, and renewal
• Lead complex programmes in regulated environments, managing multiple stakeholders and workstreams
• Build strong advisory relationships with senior client stakeholders, particularly within Telco and Financial Services
• Define, track, and report on success metrics including ROI, operational efficiency, compliance, and customer satisfaction
• Run governance forums such as QBRs, delivery reviews, and optimisation sessions
• Identify opportunities for increased adoption, new use cases, and account expansion
• Translate customer needs into clear requirements and work closely with Product and Engineering to prioritise delivery

Experience & Skills:

• 5+ years’ experience in programme management, delivery implementation, customer success within SaaS or digital transformation
• Strong Spanish-speaking skills - ideally fluent / business-proficiency
• Strong delivery experience in Financial Services and/or other professional services, with a solid understanding of regulatory and operational constraints
• Confident working across Agile (Scrum), SDLC, and hybrid delivery environments
• Proven track record managing enterprise-scale accounts and complex stakeholder landscapes
• Strong analytical capability, able to interpret data and translate insights into action
• Technically capable, with the ability to understand platforms, integrations, APIs, and workflows
• Commercially aware, able to balance customer outcomes with internal business priorities

If you're a Senior Project Manager, Programme Manager, Delivery Manager or Customer Success Specialist, with client-facing enterprise-level delivery experience, please apply for full details!