IT Support Analyst

IT Support Analyst

About the role

A well-established private organisation is looking for a proactive IT Support Analyst to join its collaborative IT team. This role offers hands-on exposure across a broad range of technologies, supporting users in a fast-paced, high-performance environment.

You’ll play a key role in delivering reliable, high-quality IT support while contributing to ongoing improvements and projects across the business.

What we’re looking for

• Experience in a busy IT support or service desk environment (1st/2nd line)
• Strong working knowledge of Microsoft technologies and modern workplace tools
• Good understanding of networks (TCP/IP, DNS, DHCP, Wi-Fi)
• Ability to troubleshoot a wide range of hardware and software issues
• Confident communicator who can explain technical issues clearly
• Self-motivated, adaptable and able to manage changing priorities
• A strong focus on customer service and user experience
• Interest in developing skills and progressing within IT

Key responsibilities

• Provide 1st and 2nd line support across hardware, software and systems
• Troubleshoot issues across devices, networks and core business applications
• Support and maintain user accounts, access and permissions
• Assist with hardware and software rollouts and upgrades
• Log and manage incidents through a service desk tool
• Contribute to IT projects and system improvements
• Maintain documentation and user guides
• Deliver excellent support to both on-site and remote users
• Participate in an on-call rota for critical support

What’s on offer

• Opportunity to work across a diverse and modern IT environment
• Exposure to projects and technologies beyond standard support roles
• Clear progression and development opportunities
• Supportive and collaborative team culture
• Competitive benefits package including additional perks and wellbeing support