Information Technology Project Manager

IT Project Manager

📍 London (Hybrid)

💰 Circa £65,000 per annum

🕒 Full Time | Permanent

About the Role

We’re partnering with a well-established, multi-site hospitality business with a large UK footprint and a strong reputation for delivering exceptional guest experiences.

They are now looking for an IT Project Manager to join and play a key role in delivering a range of technology and transformation projects across hotels, central functions, and shared services.

This is a fantastic opportunity for someone who thrives in a fast-paced, operational environment where technology directly impacts both customer experience and frontline teams.

What You’ll Be Doing

You’ll take ownership of end-to-end delivery of IT and business systems projects, ensuring successful outcomes from initiation through to implementation and handover.

Key responsibilities include:

• Managing full lifecycle delivery of IT projects across multiple business areas
• Creating and maintaining project plans, budgets, timelines, and governance structures
• Tracking risks, dependencies, milestones, and deliverables
• Engaging with stakeholders across operations, IT, and central functions
• Translating business requirements into clear, deliverable solutions
• Coordinating third-party suppliers and technology partners
• Supporting system rollout, training, and user adoption across sites
• Ensuring strong project documentation, reporting, and governance
• Driving continuous improvement across systems, processes, and ways of working

What We’re Looking For

• Proven experience delivering IT / technology-focused projects end-to-end
• Strong stakeholder management skills across technical and non-technical audiences
• Excellent organisation skills with the ability to manage multiple priorities
• Experience working with third-party vendors and suppliers
• A proactive, problem-solving mindset with strong attention to detail
• Experience in hospitality, retail, or other fast-paced multi-site environments (desirable)
• Knowledge of project delivery frameworks such as Agile, Waterfall, or hybrid approaches
• Exposure to business-critical systems such as operational, finance, HR, or customer platforms
• Project management certification (PRINCE2, PMP, Agile, or equivalent) is desirable

The Environment

You’ll be working across a diverse and evolving technology landscape including systems such as:

• Operational & property management platforms
• Sales, booking, and customer experience tools
• Finance and reporting systems
• Workforce and HR platforms
• Integrated cloud-based solutions and third-party applications

Interested?

If you’re an experienced IT Project Manager looking for your next challenge in a dynamic, customer-focused environment, we’d love to hear from you.

Apply now or reach out for a confidential discussion.