Senior Business Analyst

Senior Business Analyst

Job Type: Permanent

Location: Worcester (3 days a week on site)

Salary: £50,000

Key Skills: BRD, BPM, Systems Implementation, Business Process Mapping

Job Purpose:

To deliver high-quality business analysis (BA) services by assessing and understanding existing business processes, systems, and requirements, and translating them into technology solutions to support organisational objectives.

Key Responsibilities:

• Requirements Gathering: Collaborate with internal and external customers to document user/customer requirements using various research methods, facilitating effective change and improved customer/user outcomes.

• Requirements and Process Mapping: Support the production of functional and non-functional requirements, business process mapping, modelling, and technology-related consultancy that requires analytical support.

• Business Process Analysis: Assist with capturing and modelling business processes, including root cause analysis, to enhance operational efficiency and robustness.

• Testing and Transition Support: Assist technology testers and operational teams in testing and preparing for solution deployment, as well as support during the transition to service.

• Stakeholder Management: Develop and maintain effective relationships with stakeholders to ensure solutions are practical, supported, and that service delivery issues are identified and addressed.

• Team Management: Oversee recruitment, performance, and development of team members to ensure required skills are available to meet service needs.

Resources:

• Financial Responsibility: No budget responsibility

• Financial Influence: Provides recommendations to support technology decision-making

• Direct Staff Management: Yes, manages 1-5 direct staff

Work Experience:

• Proven experience in business analysis within technology

• Systems implementation and optimisation experience

• Demonstrated ability to create business cases for change

• Experience in defining functional, non-functional, and CX/UX requirements, leading to technology implementation