Service Delivery Manager

Service Delivery Manager | Networking & IT Services

£50,000 - £60,000 + Bonus | Hybrid

West Midlands, England, United Kingdom

Hybrid Working

I'm working with a fast-growing IT & Network Services organisation that is looking for an experienced Service Delivery Manager to join their high-performing customer success team.

This is a fantastic opportunity for someone who enjoys building strong customer relationships, driving service excellence, and acting as a trusted advisor throughout the customer lifecycle.

You'll play a key role in ensuring customers receive an outstanding service experience while working closely with technical, delivery and commercial teams to continuously improve service performance.

As a Service Delivery Manager, you will:

✅ Act as the primary point of contact and trusted partner for a portfolio of B2B customers, ensuring an exceptional service experience

✅ Lead regular service reviews, manage service improvement plans and proactively resolve escalations, incidents and service issues

✅ Build strong customer relationships through regular meetings, performance reporting and strategic reviews

✅ Monitor service performance against KPIs, SLAs and customer satisfaction metrics, identifying opportunities for continuous improvement

✅ Collaborate with Sales, Delivery and Technical teams to support customer success while identifying opportunities for account growth and added value

We're looking for someone who:

✅ Has 3+ years' experience managing B2B customer relationships within an IT Service Provider or Telecoms organisation

✅ Has experience supporting the delivery of Network Connectivity (LAN, WAN) or Security solutions

✅ Is confident managing customer escalations, service reviews and continuous improvement initiatives

✅ Has excellent stakeholder management skills and can build strong, long-term customer relationships

✅ Is highly organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment

✅ Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms

Why Consider This Opportunity?

🚀 Join a growing technology organisation with ambitious expansion plans

🤝 Build long-term strategic relationships with key enterprise customers

📈 Play a pivotal role in driving customer satisfaction, retention and service improvement

💡 Work alongside experienced technical and commercial teams in a collaborative environment

🏡 Hybrid working with opportunities for long-term career development

If you're an experienced Service Delivery Manager looking for your next challenge within a growing technology business, I'd love to hear from you.

📩 Apply now for full details.