Service Delivery Manager

Job Description

Service Delivery Manager | Networking & IT Services

£50,000 - £60,000 + Bonus | Hybrid

West Midlands, England, United Kingdom

Hybrid Working

I'm working with a fast-growing IT & Network Services organisation that is looking for an experienced Service Delivery Manager to join their high-performing customer success team.

This is a fantastic opportunity for someone who enjoys building strong customer relationships, driving service excellence, and acting as a trusted advisor throughout the customer lifecycle.

You'll play a key role in ensuring customers receive an outstanding service experience while working closely with technical, delivery and commercial teams to continuously improve service performance.

As a Service Delivery Manager, you will:

Act as the primary point of contact and trusted partner for a portfolio of B2B customers, ensuring an exceptional service experience

Lead regular service reviews, manage service improvement plans and proactively resolve escalations, incidents and service issues

Build strong customer relationships through regular meetings, performance reporting and strategic reviews

Monitor service performance against KPIs, SLAs and customer satisfaction metrics, identifying opportunities for continuous improvement

Collaborate with Sales, Delivery and Technical teams to support customer success while identifying opportunities for account growth and added value

We're looking for someone who:

Has 3+ years' experience managing B2B customer relationships within an IT Service Provider or Telecoms organisation

Has experience supporting the delivery of Network Connectivity (LAN, WAN) or Security solutions

Is confident managing customer escalations, service reviews and continuous improvement initiatives

Has excellent stakeholder management skills and can build strong, long-term customer relationships

Is highly organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment

Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms

Why Consider This Opportunity?

Join a growing technology organisation with ambitious expansion plans

Build long-term strategic relationships with key enterprise customers

Play a pivotal role in driving customer satisfaction, retention and service improvement

Work alongside experienced technical and commercial teams in a collaborative environment

Hybrid working with opportunities for long-term career development

If you're an experienced Service Delivery Manager looking for your next challenge within a growing technology business, I'd love to hear from you.

Apply now for full details.