Support Team Lead - Networking/Cisco - Harrogate - New Role
Support Team Lead - Networking/Cisco - Harrogate - New Role
Up to £35k + 20% Shift Allowance + Excellent Benefits
A leading organisation in the Harrogate area is looking to recruit a bright and enthusiastic individual to join its Technical Support team based in Harrogate. Suitable candidates will have exposure to as many of the following as possible:
- Broadband technologies - ADSL / FTTC / FTTP / SOGEA
- LAN Networking – Cisco / Meraki
- Firewalls – Cisco / Fortinet / Meraki
- WAN Networking – Cisco / Huawei / OneAccess
- SD-Wan – Meraki / Fortinet
- WLAN Networking – Meraki / Aruba
- Cellular Networking – Digi / Teltonika
- Routing / BGP / MPLS
- VoIP SIP Telephony solutions – Broadworks
- VoIP SIP Telephony handsets/clients - Polycom / Cisco / Cisco WebEx / Teams
- VPN / Authentication 2FA solutions – Safenet / MobilePass / Fortinet Authenticator
Key responsibilities include the following:
- Manage and motivate a team of engineers, ensuring they strive towards customer satisfaction and speedy fault resolution
- Develop a good technical understanding of the business product set, contributing towards the continual improvement of new and existing products.
- Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training
- Develop and train your peers, while maintaining internal training documentation
- Manage escalations and drive a ‘permanent fix’ culture
- Adhering to contractual SLAs
Additionally, holding any technical certiifications in the folloiwng would be useful (but not essential):
- Cisco CCNA
- SIP School SSCA
- ITIL Foundation (awareness essential)
Please send your CV for full job description and an informal chat. Excellent opportunity to join a market leader!