Customer Support Engineer

A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or an experienced support professional, to join a market-leading disruptive software technology firm in London working as a Customer Support Engineer. Offering excellent training, career progression, and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house.  On a daily basis, you will be working as the first response to customer issues, triaging problems, and liaising with the technical teams through to resolution.

Location: Central London– 3 days in office / 2 days remote

Salary: £28,000 - £32,000 + healthcare, pension etc.

Requirements for Customer Support Engineer:

• A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline
• At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).
• Basic scripting knowledge in Python or Bash beneficial
• You really care about the customer experience and have experience to prove this (can be from summer job, internship etc).
• A motivated self-starter with a problem-solving attitude
• Strong aptitude for picking up technologies
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English

Responsibilities for Customer Support Engineer

• You will initially be fully trained on the machine learning platform to understand the intricacies of the product
• You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)
• Manage customer issues from initial report through to resolution
• Basic troubleshooting, and escalation of issues to the tech team
• Give an excellent customer experience throughout the resolution process

What this offers

• Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates
• An exciting opportunity to forge a career in Technical Support Engineering for a fantastic fast-growing company
• A good remuneration and benefits package

Applications

If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying that your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link.

We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing  (if this email address has been removed by the job-board, full details for contact are available on our website).

Keywords: Technical Support, Product Support, Customer, Client, Requirement gathering, Project management, machine-learning, Information Technology, Technical Support Specialist, Software Support Engineer, Customer Support Engineer, Application Support Analyst, Help Desk Engineer, IT Support Engineer, Systems Support Specialist, Software Solutions Engineer, Product Support Specialist, Client Services Engineer software development, artificial intelligence, mathematics, physics, chemistry, engineering, Python, Java, C++, JavaScript, Bash, 1st line, first line, junior, trainee, graduate

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RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.