Customer Support Engineer
Graduate Customer Support Engineer
A fantastic opportunity for a Graduate Customer Support Engineer to join a rapidly growing, cutting-edge technology company. This organisation is developing highly advanced software solutions used by leading global businesses, and they are looking for a warm, personable and highly organised graduate to join their support team. This role is focused on delivering an outstanding customer experience, acting as the first point of contact for users, guiding them through issues, and ensuring every interaction is handled with clarity, empathy and professionalism.
Location: London – 3 days per week in office
Salary: Competitive + benefits
Requirements for Graduate Customer Support Engineer:
- Degree educated from a leading University in any subject
- At least ABB at A Level or equivalent
- Experience working in a customer-facing environment, such as retail, hospitality or similar, where you have handled and calmed customers
- Naturally warm, friendly and engaging personality with a genuine passion for helping people
- Excellent communication skills, both written and verbal
- Strong organisational skills with close attention to detail
- Ability to manage multiple queries and prioritise effectively in a fast-paced environment
- A customer-first mindset with a focus on delivering a positive experience
- Strong problem-solving skills with the ability to follow structured processes and guidance
- Technical curiosity and the ability to pick up new systems and tools quickly
- Ability to remain calm, professional and empathetic when dealing with challenging or frustrated customers
Responsibilities for Graduate Customer Support Engineer:
- Act as the first point of contact for customer queries via phone and support platforms
- Deliver a positive first impression, handling all interactions with warmth, professionalism and empathy
- Use internal guidance tools and documentation to help diagnose and resolve straightforward issues
- Clearly guide customers through solutions, ensuring they understand next steps
- Triage more complex issues, ensuring they are accurately logged and escalated to the appropriate team
- Provide clear, timely updates to customers throughout the lifecycle of their request
- Maintain accurate records of queries, communications and outcomes
- Follow structured processes and contribute to the continuous improvement of support procedures
- Work closely with second-line teams to ensure smooth handover of more complex issues
What the role offers:
- Opportunity to join a high-growth technology company working on advanced software products
- A highly collaborative and supportive team environment
- Clear opportunity to develop strong customer, communication and operational skills
- Exposure to a wide range of technologies and business processes
Applications:
If you would like to apply for this unique Graduate Customer Support role, please send your CV via the relevant links!
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com (if this email address has been removed by the job board, full contact details are readily available on our website).
Keywords: Graduate Customer Support Engineer / Graduate Support Engineer / Customer Support Specialist / Support Analyst / Customer Operations Executive / Service Desk Analyst / Technical Support Analyst / Customer Success Associate / Customer Support Executive / Client Support Specialist / Helpdesk Analyst / Customer Experience Executive / Intercom / Customer Support Tools / Ticketing Systems / SaaS / CRM Systems / Incident Management / Customer Communication / Workflow Management / Process Driven Support / Escalation Management / Business Graduate / Humanities Graduate / STEM Graduate