IT Desktop Support Apprenticeship
This apprenticeship role will provide the opportunity to develop, apply and strengthen your existing skills, knowledge, and experience by way of practical application. Opportunities to gain a broad range of experiences in many aspects of IT Service Support.
Role
- Learn to record and respond to incoming incidents and service requests within the times specified in the various SLAs negotiated with the council’s user communities.
- Learn to provide IT technical support for the Council, following corporate procedures and standards.
- Learn to contribute to the work of the team in the delivery of projects and support as required by the Support Manager or Supervisory Officer.
- Learn to assist the Desktop Team in configuring laptops, tablets and mobile devices and handing these out to member of staff.
- Learn to liaise with all IT Teams, Senior Management, Elected Members, Staff and Third Parties to ensure the smooth running of hardware and software.
- Learn to complete personal and service administration.
- Learn to achieve and report on Key Performance Indicators.
- Learn to assist in ensuring that all asset records are accurately recorded.
Training
- You will be supported to complete your Level 3 qualification in Information Communication Technician.
- Students will attend college virtually and this will be block release.
- The person will be qualified to work as a fully qualified IT Support Services technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Shifts will be Monday to Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pm. Shifts will include a 30 minute lunch break.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 27th May 2024
- Start Date
- Monday, 1st July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE or equivalent, grade 4/C or equivalent (Essential)
- Maths GCSE or equivalent, grade 4/C or equivalent (Essential)
About the Employer
Redcar and Cleveland Council
This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.
- Company
- Redcar and Cleveland Council
- Location
- Belmont House, Rectory Ln, Guisborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,429.52
- Posted
- Company
- Redcar and Cleveland Council
- Location
- Belmont House, Rectory Ln, Guisborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,429.52
- Posted