Senior Application Support Engineer

A Senior Application Support Engineer is sought to join an innovative technology team in Ashby-de-la-Zouch, Leicestershire, contributing to the support, maintenance, and continuous improvement of customer-facing platforms and cloud-based infrastructure.

The Senior Application Support Engineer, Ashby-de-la-Zouch, Leicestershire, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include platform operations, cloud infrastructure (Azure), system administration, database support, and application troubleshooting across live production environments.

Responsibilities include:

• Support day-to-day operation of production and internal platforms, ensuring high availability.
• Monitor system performance, investigate alerts, and resolve technical issues.
• Assist with deployments, upgrades, patching, and environment configuration.
• Administer Microsoft Azure environments, including VMs, Azure SQL, App Services, and storage.
• Maintain Windows and Linux server environments, including user access and system configurations.
• Support database environments including Microsoft SQL Server and Azure SQL.
• Troubleshoot application and system integrations using logs, APIs, and diagnostic tools.
• Support messaging and integration technologies such as MQTT and connected systems.
• Participate in incident management, triage, and resolution across customer-facing systems.
• Manage support tickets, ensuring clear communication and timely resolution.
• Develop and maintain automation scripts using PowerShell, Python, and SQL.
• Support security best practices including patching, access control, and vulnerability management.
• Maintain technical documentation, including procedures, configurations, and troubleshooting guides.
• Contribute to continuous improvement initiatives and operational efficiency enhancements.

Key skills & experience:

• 5+ years' experience in application support, infrastructure, or systems engineering roles.
• Strong experience with Microsoft Azure administration and cloud environments.
• Experience with Windows Server and ideally Linux system administration.
• Strong knowledge of Microsoft SQL Server and/or Azure SQL.
• Experience with scripting (PowerShell and/or Python).
• Understanding of networking fundamentals (DNS, VPNs, firewalls).
• Experience supporting live production systems and resolving complex issues.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to work across technical and non-technical teams.
• Desirable: Experience with containers, MongoDB, MQTT, IoT systems, or AI-driven tooling.

How to apply:

Apply now for the Senior Application Support Engineer role in Ashby-de-la-Zouch, Leicestershire. Send your CV to (url removed) or call Adam on (phone number removed).