It Support Analyst

IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New!

Salary: £36,000 + Excellent Package

A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team.

Key Role Responsibilities:

• Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions
• Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed
• Record all known errors in the Known Errors database
• Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration
• Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations
• Lead Problem Management investigations with technical subject matter expert
• Deliver results of the problem investigation to stakeholders
• Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources

Ideal candidate experience:

• Some IT Support or Service Desk Experience
• Experience in Problem Coordination advantageous
• Must be able to work independently on complex projects
• Professionally skilled in verbal and written communication skills
• Knowledge in ITIL Service Operations with focus on Problem Management advantageous

Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!