Customer Success Technical Advisor

Pay: £28,500.00 per year

Job Description:

Customer Technical Advisor

Worcester

£28,500

Working hours : M-F 8am-4.30pm or 9am-5.30pm (Occasional shifts with advanced notice 6am-2pm or 11am-7pm)

Occasional Saturday & Sunday on a rota - (remote) 8am-4pm. Day off in lieu.

Benefits:

• Additional leave
• Casual dress
• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Work from home

Additional benefits after probation to include - day off for your birthday plus £250 to treat yourself.

Hybrid, minimum 2 days in Worcester office once fully trained

(6-8 weeks initial training in office full time)

Looking for a role where your technical know-how and customer service skills actually make an impact?

Join a leading digital services provider supporting millions of customers across the UK and Europe. You’ll help customers get the best from their hosting, email and digital products, while also spotting opportunities to recommend solutions that genuinely improve their experience.

What You’ll Do

Troubleshoot hosting, email and digital product issues

Support customers via phone and ticketing systems

Guide users through setup, configuration and best practice

Identify upsell/cross-sell opportunities that add real value

Work with sales and product teams on complex queries

Keep accurate records and stay up to date with new features

What We’re Looking For

Experience in customer support (phone-based ideal)

Confident in a commercial, target-driven environment

Strong communicator with great problem-solving skills

Comfortable using CMS/ticketing systems

Customer-focused, proactive and keen to learn

Keen to know more - contact Redwood Search Worcester for all the details