Project / Aftersales Manager

As a Project / Aftersales Manager you will be responsible for providing a professional management service, ensuring we fulfil stakeholders' expectations both internally and externally whist maintaining excellent customer satisfaction.

All candidates should make sure to read the following job description and information carefully before applying.
Job Description:
Generate the contract and review the project scope, identifying risks and planning mitigations.
Using various IT systems, enter the orders, update, and maintain them to reflect changes over time.
Work with the sales team to ensure a full understanding of the project requirements and customer expectations.
Work with production, technical and engineering and agree a delivery programme to meet the customer requirements.
Monitor & control the contract performance and provide both the customer and the sales team with regular feedback and updates.
Actively participate in meetings
Attend customer site visits and meetings as appropriate.
Manage the collection, storage, and dissemination of contract drawings & documentation to all relevant parties.
Preparation and planning for all Factory Acceptance Test activities.
Ensuring information is entered and updated onto contract systems software.
Beneficial Skills / Qualifications:
Experience working with manufacturing IT systems
ONC in Electrical & Electronic Engineering
Experience of going to customer sites/meetings
Experience reading drawings
Confident problem solving and resolving complex customer issues
Good working knowledge of Microsoft applications
Strong communication skills and attention to detail, in particular applicants must be able to demonstrate a good command of English both written and verbal
Additional Details:
Salary negotiable
25 days holiday per year plus bank holidays
Pension
Profit share scheme (paid quarterly)
Healthcare, wellbeing and EAP scheme
Parking on site plus EV chargers and EV scheme

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