1st Line Support Engineer

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site.1st Line 24/7 WAN Network Engineer - Birmingham (On-site) | £15/hr | Temp Contract

Start Date: ASAP 6 month rolling contractWorking Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off

Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate.

This role is ideal for someone with a solid foundation in networking who’s eager to grow into more advanced technical roles. We’ll support your development every step of the way.

• Act as the first point of contact for WAN-related incidents and alerts
• Perform triage, basic configuration, and 1st line troubleshooting
• Monitor and maintain global network infrastructure
• Escalate complex issues while maintaining ownership and accountability
• Collaborate with 2nd and 3rd line teams to build your skills
• Engage with internal and external third parties
• Keep documentation accurate and up to date

• Previous experience in a 1st line support or NOC environment
• Working knowledge of:
  • Routing & Switching (ideally CCNA-level)
• Strong communication and problem-solving skills
• A proactive, "right first time" mindset

• Type: Temporary
• Rate: £15 per hour
• Location: Fully on-site in Birmingham
• Shift Pattern: 12-hour shifts (4 days, 4 off, 4 nights, 4 off)

Ready to join a skilled team and grow your networking career? Apply now and be part of something impactful.