1st Line Support Engineer
Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site.
1st Line WAN Network Engineer - Birmingham (On-site) | £15/hr | Temp Contract
Start Date: ASAP
6 month rolling contract
Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off
The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate.
This role is ideal for someone with a solid foundation in networking who’s eager to grow into more advanced technical roles. We’ll support your development every step of the way.
What You’ll Be Doing
- Act as the first point of contact for WAN-related incidents and alerts
- Perform triage, basic configuration, and 1st line troubleshooting
- Monitor and maintain global network infrastructure
- Escalate complex issues while maintaining ownership and accountability
- Collaborate with 2nd and 3rd line teams to build your skills
- Engage with internal and external third parties
- Keep documentation accurate and up to date
What You’ll Bring
- Previous experience in a 1st line support
- Knowledge of: Routing & Switching (ideally CCNA-level)
- Strong communication and problem-solving skills
- A proactive, "right first time" mindset
Contract Details
- Type: Temporary
- Rate: £15 per hour
- Location: Fully on-site in Birmingham
- Shift Pattern: 12-hour shifts (4 days, 4 off, 4 nights, 4 off)
Ready to join a skilled team and grow your networking career? Apply now and be part of something impactful.