Business Manager

Role Overview Reporting directly to the Chief Digital & Information Officer, the Business Manager will:

• Oversee and coordinate the Chief Digital & Information Officer’s workflow, ensuring priorities are managed effectively.
• Manage the diary proactively, ensuring the Chief Digital & Information Officer’s time is used efficiently (approx. 30% of the role).
• Manage and track key actions from meetings, ensuring timely follow-ups and issue resolution.
• Support on improving processes across the directorate to enhance efficiency and coordination.
• Help to improve communication across teams and with external stakeholders.
• Support on preparing high-quality reports, presentations, and briefings, ensuring the Chief Digital & Information Officer’s is fully prepared for meetings and commitments.
• Act as a key liaison between the Chief Digital & Information Officer’s and senior stakeholders, including government, regulators, and industry partners.
• Oversee correspondence, prioritising and responding to key communications on behalf of the Chief Digital & Information Officer’s.
• Support budget and resource management, working with the senior leaders in the Technology & Change directorate.

Skills and Experience Required To excel in this role, you should demonstrate:Essential Criteria

• Strong experience in a senior coordination, business management, or executive support role, handling complex workflows and priorities.
• Proven experience working with senior executives or board-level stakeholders, ensuring they are well-supported and aligned to strategic goals.
• Ability to anticipate needs, problem-solve, and drive efficiency in a fast-paced environment.
• Experience in managing actions from meetings, ensuring follow-ups and effective tracking.
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to work independently, use initiative, and manage multiple priorities effectively.

Desirable Criteria

• Experience working with or supporting Executive Directors or senior leadership teams.

About Us The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of an important organisation, working to help people across the UK.At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, - which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring We care about our colleagues and the people whose lives we are here to transform.
• Connecting We will transform lives through our ability to make positive connections.
• Transforming We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.Career Development In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.Reserve List If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.Application Process The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and...