Change Analyst

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Why Choose Fujitsu?

Fujitsu are a global leader in information and communications technology (ICT), offering innovative solutions across computing, networking, AI, data security, and emerging technologies.

Fujitsu are looking for a Change Analyst to join their team in Birmingham.

If you thrive in a fast-paced, tech-driven environment, enjoy solving challenges, and are motivated by helping others through clear and structured processes — or if you have experience in other areas of IT and are looking to take on a new challenge or transition your career — we’d love to hear from you.

Why This Role?

• Hourly Rate- £15.00 PAYE, paid weekly
• Location: Eagle Court, Hatchford Wy, Birmingham B26 3RZ (On-site)
• Start date: ASAP
• Assignment type: 6 months rolling contract (With possibility to become permanent based on performance) through Reed Talent Solutions, as Fujitsu’s trusted recruitment partner.

Where Shifts Work for You

• Days – Monday – Friday

Why Your Skills Matter

In this role we are looking for:

• Previous experience in a Call centre/Service desk support, Networking or Change environment support.
• Strong communication.
• The ability to interpret data and diagrams
• A positive and proactive, "right first time" mindset
• Detailed oriented approach and attitude
• Problem Solving & Communication: Analytical thinking, clear communication, and confidence in guiding others.
• Adaptability: Comfortable working in a fast-paced, service desk or call centre setting, managing multiple tasks and priorities.

Desirable skills

• Entry-level networking certification
• Real world IT experience would be fantastic
• Entry-level networking qualifications or vendor-specific training (e.g., Cisco Academy, CompTia)
• Someone looking for a career change into the world of WAN Networks

Where Your Work Makes an Impact

Day-to-day responsibilities may include:

• Act as the first point of contact for WAN-related Change Assessments
• Escalate complex issues while maintaining ownership and accountability
• Collaborate with 2nd and 3rd line teams to build your skills
• Engage with internal and external third parties
• Provide clear concise updates back to our customer
• Documentation & Reporting – Maintain accurate records of network issues and update internal knowledge base articles.
• Collaboration & Communication – Liaise with internal teams and vendors and clearly communicate technical information to non-technical stakeholders.

Why Apply for This Role

• Chance to go permanent based on performance and business needs
• Chance to nurture and build on your interest and experience within IT
• Bring your experience and use this as an opportunity for a career change

Where to Apply

Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date