Change Analyst

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Why Choose Fujitsu?

Fujitsu are a global leader in information and communications technology (ICT), offering innovative solutions across computing, networking, AI, data security, and emerging technologies.

Fujitsu are looking for people with Change Analyst to join their team in Birmingham.

If you thrive in a fast-paced, tech-driven environment, enjoy solving challenges, and are motivated by helping others through clear and structured processes — or if you have experience in other areas of IT and are looking to take on a new challenge or transition your career — we’d love to hear from you.

Why This Role?

• Hourly Rate- £15.00 PAYE, paid weekly
• Location: Eagle Court, Hatchford Wy, Birmingham B26 3RZ (On-site)
• Start date: ASAP
• Assignment type: 6 months rolling contract (With possibility to become permanent based on performance) through Reed Talent Solutions, as Fujitsu’s trusted recruitment partner.

Where Shifts Work for You

• Days – Monday – Friday

Why Your Skills Matter

In this role we are looking for:

• Previous experience in a Call centre/Service desk support, Networking or Change environment support.
• Strong communication.
• The ability to interpret data and diagrams
• A positive and proactive, "right first time" mindset
• Detailed oriented approach and attitude
• Problem Solving & Communication: Analytical thinking, clear communication, and confidence in guiding others.
• Adaptability: Comfortable working in a fast-paced, service desk or call centre setting, managing multiple tasks and priorities.

Desirable skills

• Entry-level networking certification
• Real world IT experience would be fantastic
• Entry-level networking qualifications or vendor-specific training (e.g., Cisco Academy, CompTia)
• Someone looking for a career change into the world of WAN Networks

Where Your Work Makes an Impact

Day-to-day responsibilities may include:

• Act as the first point of contact for WAN-related Change Assessments
• Escalate complex issues while maintaining ownership and accountability
• Collaborate with 2nd and 3rd line teams to build your skills
• Engage with internal and external third parties
• Provide clear concise updates back to our customer
• Documentation & Reporting – Maintain accurate records of network issues and update internal knowledge base articles.
• Collaboration & Communication – Liaise with internal teams and vendors and clearly communicate technical information to non-technical stakeholders.

Why Apply for This Role

• Chance to go permanent based on performance and business needs
• Chance to nurture and build on your interest and experience within IT
• Bring your experience and use this as an opportunity for a career change

Where to Apply

Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date