Customer Service Advisor

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Why Choose Fujitsu?

Fujitsu are a global leader in information and communications technology (ICT), offering innovative solutions across computing, networking, AI, data security, and emerging technologies.

If you're someone who enjoys helping people, has a natural interest in technology, and thrives in a busy, customer-focused environment, then apply below!

Why This Role?

• Hourly Rate- £ 13.45, PAYE, paid weekly
• Location: Wakefield WF1 2UF (on site full-time)
• Start date: ASAP
• Assignment type: 6 months rolling contract (With possibility to become permanent based on performance) through Reed Talent Solutions, as Fujitsu’s trusted recruitment partner.

Where Shifts Work for You

• Monday- Friday, 9am-5pm / 8am- 4pm

Why Your Skills Matter

In this role we are looking for:

• Customer Service & Communication- Ability to speak clearly and professionally with users, showing empathy and patience while resolving issues over the phone.
• Call Handling & Ticket Management- Skilled in managing high volumes of calls, accurately logging support tickets, and ensuring timely follow-up on open cases.
• Basic IT Knowledge- Understanding of common technical issues such as login problems, system access errors, and basic software troubleshooting.
• Problem-Solving & Escalation- Able to follow structured troubleshooting steps and identify when to escalate more complex issues to technical teams.
• Attention to Detail & Willingness to Learn- Careful and thorough in documenting issues and solutions, with a proactive attitude toward training and learning new systems and processes.

Where Your Work Makes an Impact

Day-to-day responsibilities may include:

• Respond to inbound calls and support requests from client employees experiencing technical issues.
• Log and manage IT support tickets, ensuring accurate documentation and timely follow-up.
• Troubleshoot basic IT problems, such as login issues, password resets, and system access errors.
• Provide clear, friendly guidance to non-technical users, ensuring a positive customer experience.
• Escalate complex or unresolved issues to internal IT teams or senior support staff.
• Deliver excellent customer service, maintaining professionalism and empathy in every interaction.
• Apply basic IT knowledge (e.g., understanding of operating systems, software applications, and connectivity basics) to resolve common issues.

Why Apply for This Role

• Chance to go permanent based on performance and business needs
• Chance to nurture and build on your interest and experience within IT

Where to Apply

Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date