Data Insights Lead

Key Responsibilities:

• Lead the Data & Insights function for the National Pensions Connection Service, providing strategic direction for reporting, analytics, monitoring and performance management.
• Develop and communicate a clear vision for how data and insight will support operational performance, service improvement and long-term strategic objectives.
• Establish and maintain a single, trusted source of performance information across the pensions dashboards ecosystem.
• Lead the production of executive reporting, performance insights and data-driven recommendations for senior leadership, governance boards and external stakeholders.
• Ensure the service maintains robust data governance practices, including data quality management, metadata standards, reporting controls, auditability and compliance with regulatory requirements.
• Oversee relationships with regulators and government stakeholders, supporting reporting obligations and the provision of accurate, timely and transparent information.
• Work closely with Data Engineering, Product and Architecture teams to ensure reporting and analytical requirements are incorporated into data products and platforms.
• Lead the development of self-service reporting capabilities that enable users to access trusted information without reliance on bespoke analysis.
• Oversee benefits realisation measurement and performance evaluation, ensuring the service can demonstrate outcomes and value delivered over time.
• Manage and develop a multidisciplinary matrix team of analysts and insight professionals, providing coaching, mentoring and professional leadership.
• Promote a culture of evidence-based decision making, continuous improvement and data literacy across the service and wider organisation.
• Ensure monitoring, operational intelligence and analytical capabilities evolve alongside service growth and increasing transaction volumes.

Essential Skills and Experience:

Essential:

• Significant experience leading data, analytics, business intelligence or insight functions within large, complex organisations, with responsibility for setting strategy, priorities and operating models.
• Strong understanding of data governance, including data quality management, data standards, metadata, lineage, information management, reporting controls and regulatory compliance.
• Proven technical experience delivering analytics and reporting solutions using a range of tools and technologies such as Power BI, AWS QuickSight, Tableau, SQL, Python, Databricks or equivalent platforms.
• Demonstrable ability to translate complex data and technical information into clear, compelling and actionable insights for senior leaders, regulators and non-technical stakeholders.
• Experience managing multidisciplinary analytical teams and collaborating effectively across product, engineering, operations and external delivery partners to drive evidence-based decision making and continuous improvement

Desirable:

• Experience working within pensions, financial services, government or other regulated sectors.
• Experience supporting large-scale digital transformation programmes, data-sharing ecosystems or national digital services.
• Knowledge of pensions dashboards, pension administration or financial wellbeing services

Our Recruitment Process

We keep things simple, fair, and transparent:

1. Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call.
2. Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview.
3. Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. This will also require you to deliver a short presentation.

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

What We Offer

• 30 days’ annual leave plus bank holidays
• Pension (2:1 matched contribution up to 10%)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working