IT Operations Analyst

The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent (CASD), and delivering some of the most technically complex programmes in defence. At least one of four nuclear-armed submarines, supported by smaller attack submarines, is on patrol at all times: 24 hours a day, 365 days a year.

At the SDA, we strive to Support, Deliver and Aspire and put out values at the heart of our recruitment process. We believe that everyone should feel comfortable to be themselves and be supported to do their best work. As part of a diverse and inclusive workforce, our team will find a community to belong to. We believe that, by celebrating different backgrounds and different perspectives, together we’ll achieve the extraordinary.

If you're someone who thrives in a fast-paced, technically complex environment and enjoys solving real-world challenges, we want to hear from you. We're currently recruiting IT Operations Analysts to join our high-performing team, where your expertise will directly impact the delivery and evolution of IT services across the organisation.

You'll play a pivotal role in shaping the scope, team and support services within the organisation. You'll oversee the configuration of IT services and supervise a small team of IT Service Desk Administrators, ensuring the effective delivery of IT services. This includes managing obsolescence, supporting future capabilities and providing through-life support.

Due to this being a front-facing, customer-focused role, hybrid and flexible working can be considered for this post but regular in-person office attendance is required. Candidates are encouraged to discuss options with the recruiting line manager before submitting an application. You’ll benefit from a wide range of training and development opportunities, including in-house and industry-standard courses and certifications. You'll also have opportunities to travel to other UK-wide MoD sites.

Typical Responsibilities

• Assist Users by performing service delivery support activities
• Actively support the team to resolve support desk items and assist in effective ticket management, in order for the team to achieve service level agreements
• Actively manage end user expectations through effective communications to provide high levels of service
• Make frequent contact with end users and customers to resolve issues relating to information technology
• Review local business processes and identify improvements.

To be successful with your application, you'll need to show that you meet the following essential criteria:

• Experience of IT Operations within a large organisation
• Experience of managing and/or leading other members of staff
• Experience in collaborating with both internal and external stakeholders

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Changing and Improving
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service
• Communicating and Influencing

We'll assess you against these technical skills during the selection process:

• Service Delivery - Supervised Practitioner
• Change and Transformation - Awareness

Alongside your salary of £32,800, Ministry of Defence contributes £9,502 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

At Sift, you will be assessed on your;

Experience:

Personal Statement - This should be a maximum of 1000 words that sets out your motivation for applying and shows how your skills and experience meet the essential and desirable requirements for the role.

Behaviours:

Managing a Quality Service - CSBC2

Communicating and Influencing -CSBC2

Technical Competencies:

Service Delivery and Operations - Supervised Practitioner

Change and Transformation - Awareness

At Interview, you will be assessed on your;

Behaviours:

Managing a Quality Service - CSBC2

Changing and Improving - CSBC3

Communicating and Influencing -CSBC2

Technical Competencies:

Service Delivery and Operations - Supervised Practitioner

Change and Transformation - Awareness

Feedback will only be provided if you attend an interview or assessment.