Security & Incident Management Executive

Do you have strong communication skills?

Are you confident providing clear, precise advice to stakeholders?

Then consider the role of Security & Incident Management Executive at Reed in Partnership!

You must be based in the NorthEast for this position. This role requires you to travel, therefore you must have a valid UK driving license and access to your own vehicle

What is the role about?

The Security & Incident Management Executive, reporting to the Deputy Head of IT & Security, support with all aspects of IT and security across the contract, comprising physical & information security, including:

• Act as a Security & Incident Management Executive (SIME) supporting the day-to-day SIM Team operations including Helpdesk duties, fraud packs and supporting the audit and visit schedule.
• Act as helpdesk support to frontline test centre staff to resolve and monitor security & operational incidents.
• Assisting with administrating the fraud management process, assisting with managing fraud trackers, and reporting, remedial training and actions.
• Creating fraud incident packs & work with frontline staff to gather evidence to support fraud pack assembly, processing and delivery to the DVSA.
• Working with existing SIMEs to complete security audits at sites on a quarterly basis, tracking security risks through from detection to resolution
• Liaise with key stakeholders. E.g., DVSA, around incident resolution and providing strong customer service to meet KPI’s.
• Support with review of our security and incident management policies and procedures.

There are several key areas of remit which will need to be delivered successfully:

• IT Solutions
• Fraud & Security (including CCTV)
• Incident Management
• Supplier Management

SIM Team – Core Responsibilities:

• Provide security guidance, advice, and management across the Reed Assessment DVSA TCN and its Co-Members
• Operate a dedicated Helpdesk for security-related support
• Monitor and analyse incidents via the DVSA IMP system daily
• Support post-incident investigations and prepare Fraud Evidence Packs
• Deliver and manage a quarterly security audit cycle, including risk assessments and mitigation strategies
• Ensure security assurance through audits, investigations, training, and threat updates
• Maintain a security risk management framework using IMP and audit data
• Issue regular and remedial security threat bulletins
• Collaborate with the SSA team to meet SLA targets for fraud investigations

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with

Essential Attainments:

• Very strong verbal communication skills and the ability to communicate effectively with people and teach/instruct
• Experience of providing a high-quality advisory and guidance service to internal customers.
• Good experience and knowledge of the full Microsoft Office package (Excel, Outlook, Teams, PowerPoint, etc).
• UK Driving Licence

Desirable Attainments:

• Experience in similar role
• Previous physical security experience
• DVSA Contract experience in a TL or STCA role
• Good and firm understanding of the full security processes, with a good understanding overall of Fraud, counter-Fraud and the PoI Process (Reed Assessment Process)

Essential Criteria:

• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.
• Ability to quickly understand contractual requirements and support a control framework.
• An ability to gather, analyse and evaluate facts and to prepare and present concise verbal and written reports.
• Experience of working in a collaborative manner with operational teams, whilst maintaining independence, integrity, and confidentiality.
• Exemplary written and verbal communication skills.
• Ability to communicate effectively, including supporting the production and delivery of high-quality presentation to internal and external customers.
• Exemplary organisational and time management skills, including the ability to work to deadlines.
• Demonstrates a high level of business and commercial awareness.
• A proactive and flexible, ‘can do’ attitude.
• Willingness to work away from home base, as required (this will mean staying overnight)

Desirable Criteria:

• Some knowledge of access control systems, site security systems and CCTV
• Experience in conducting risk assessments, risk management, planning and auditing.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.