D365 Developer-CustomerInsightsJourneys exp.essential

Dynamics 365 Developer - Contract Role

Location: Hybrid - Central London
Duration: 6 months (initial)
Rate: £650-£750 per day (Inside IR35)

Main Duties & Responsibilities

• Act as the key developer for a major Customer Insights programme, delivering Dynamics 365 and marketing expertise.
• Serve as technical lead for Dynamics 365, providing expert advice on all aspects of Dynamics 365 and PowerApps.
• Collaborate with internal teams to shape the roadmap for Dynamics 365, PowerApps, and associated M365 services.
• Share knowledge and mentor team members on Dynamics 365 and Power Platform.
• Identify opportunities to enhance existing solutions and expand usage of Dynamics 365 and PowerApps.
• Deliver new development work aligned with IT strategies and manage external resources when required.
• Provide system administration and third-line technical support.
• Manage release and deployment processes for Dynamics 365 and PowerApps.
• Maintain technical documentation, programming standards, and source code.
• Monitor licences, permissions, and security roles.
• Analyse service logs for security anomalies and manage Microsoft support cases.
• Ensure compliance with data retention policies and relevant legislation.
• Promote health, safety, and equal opportunity policies in all duties.

Professional Qualifications / Education

• Degree level or equivalent professional experience.
• Relevant accreditations in Dynamics 365 and PowerApps development, configuration, and support.
• ITIL Foundation certification.
• Experience in Agile / DevOps environments.
• Understanding of ICT standards (HMG Security Policy Framework, ITIL V3, ISO/IEC 27001, etc.).

Experience Required

• Proven track record delivering major IT projects in large, complex organisations.
• Strong experience in M365 services development and delivery.
• Solution design experience across technical domains.
• Excellent stakeholder engagement and communication skills.
• Experience managing third-party suppliers.
• Detailed understanding of information architecture and taxonomy.

Technical Skills

• Strong knowledge of Dynamics 365/CRM and PowerApps.
• Ability to resolve complex Dynamics 365 and PowerApps issues.
• Proficiency in C#, HTML5, CSS, JavaScript frameworks.
• Familiarity with Microsoft O365 services (Power Automate, Power BI, SharePoint Online, Teams).
• Knowledge of Azure AD, Hybrid AD, Azure automation (desirable).
• Understanding of MS licensing and SharePoint technologies.
• PowerShell scripting and Azure DevOps/GitHub experience (desirable).

Essential Skills

• Strong Dynamics 365 experience- Customer Insights - Data & Journey and Dynamics 365 Sales.
• Knowledge of out-of-the-box CRM configuration and customization.
• Experience integrating Dynamics 365 with third-party systems using Dataverse, APIs, and Power Automate.
• Ability to design and implement solutions using JavaScript, C#, ASP.Net, Power Automate, and plugins.
• Experience with KingswaySoft and XRMTools for data ingestion and unification.