IT Service Desk Analyst -FTC

IT Service Desk Analyst

• Location: Horsham
• Job Type: Full-time
• Salary: £35,000

This role involves supporting, monitoring, and maintaining our existing IT infrastructure, as well as working on new systems and upgrade projects. The ideal candidate will have a strong background in IT support and infrastructure management, with a focus on security and efficient system operation.

Day-to-day of the role:

• Conduct cyber and information security activities in line with our ISO27001 certified Information Security Management System.
• Monitor and check backups, email systems, and software patches across desktops, servers, and applications.
• Import data into Oracle for development and test teams.
• Provide support to end users, including those in remote offices and working from home.
• Manage account creation and deletion for joiners and leavers.
• Install software on servers, desktops, and laptops.
• Order hardware and software as needed.
• Maintain the asset database and liaise with suppliers for warranty repairs.
• Perform other reasonable duties as required from time to time.

Required Skills & Qualifications:

• Previous experience in a similar IT support role.
• Technical experience with Microsoft Windows 10/11, Windows Server 2016/2019/2022, Microsoft Hyper-V, Microsoft Exchange Online, Office 365, Active Directory, Azure AD, IP Networks, Switches & Cabling, and Backup Systems.
• PC troubleshooting and repair skills.
• Excellent organisational and time management skills.
• Ability to work with a high degree of attention to detail.
• Remains calm and objective under pressure.
• Effective problem-solving skills and ability to handle a diverse range of challenges.
• Ability to work independently while maintaining a logical and methodical approach.
• Demonstrates initiative and acts with integrity and enthusiasm.

Desirable:

• Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast.
• Experience working in an ISO27001 environment.