IT Service Desk Analyst

Reed Technology is working with an amazing organisation located in Edinburgh, seeking an IT Service Desk Analyst to join their team on a permanent contract.

Part of the IT Service Desk team, you'll be responsible for ensuring timely and effective resolution of end-user issues and requests, guaranteeing high level of satisfaction and operational efficiency within the organisation.

Responsibilities:

• Act as a primary point of contact for IT issues and service requests, ensuring timely and effective resolution.

• Follow service desk processes using ITIL best practices and organisational standards.

• Support the organisation devices and systems (laptops, mobiles, software licenses, printers, servers, etc.).

• Work closely with other IT teams to ensure seamless integration of service desk operations.

Required Skills & Qualifications:

• Ideally 2+ years of experience working within 1st line or 2nd line IT Service Desk support, using ticketing systems and remote support tools.

• Strong problem solving and analytical skills, able to effectively manage and prioritise multiple tasks.

• Proficiency in Office 365.

• A Microsoft 365 Fundamentals Certification is highly desirable.

Benefits:

• Salary up to £30k annum

• Excellent range of additional benefits (annual performance bonus, contributory pension, private medical insurance, among others).

• Permanent contract

• On-site working (Monday to Friday from 08h00 to 18h00)