IT Support Engineer

IT Support Technician - Kings Lynn
Salary: circa £30,000
Location: Kings Lynn (On-site)
Employment Type: Full-time, Permanent

REED Technology are partnering with a Kings Lynn-based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment.

You'll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is not a call-centre environment, you'll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape.

Key Responsibilities

A genuinely varied role where no two days are the same - you'll get involved in:

Technical Support & Troubleshooting

• Handling day-to-day user support and deeper troubleshooting across Servers, storage, networking, end-user devices, operating systems, cloud services and business applications.
• Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks.
• Monitoring systems to minimise downtime.

Backups & Data Security

• Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early.
• Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed.

Microsoft 365 & Device Management

• Supporting SharePoint, OneDrive, Teams and related services.
• Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets.

Additional areas you'll gain exposure to

• Security tools including Sophos Central, MDR/NDR and Firewalls.
• MFA, penetration testing and phishing-awareness tools.
• Working on team projects and improvement initiatives.
• Website provider liaison, disaster recovery planning and process documentation.
• Delivering user training including cyber-security awareness.
• Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided).

Key Skills and Experience:

• Solid generalist IT support experience.
• A proactive, helpful and customer-focused approach
• Willingness to learn and develop - training (internal and external) is provided where needed.
• Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security.

If you have the skills and experience for this role, please apply using the link provide.