IT Support Engineer

IT Engineer
Norwich (5 Days on site)
Salary: £27,500 - £39,000 (DOE)

REED Technology are working with a well-established organisation based in Norwich who are looking to recruit an experienced IT Engineer to join their team.

This is a fantastic opportunity for a technically skilled and customer-focused individual to support a diverse range of IT systems across commercial, governmental, and educational environments.

Key Responsibilities:

• Install and configure hardware, operating systems, and applications
• Monitor and maintain computer systems and networks
• Provide face-to-face and remote support to users
• Diagnose and resolve hardware/software faults
• Replace components and support application rollouts
• Set up user accounts and manage password issues
• Respond to call-outs within agreed timeframes
• Maintain documentation and produce relevant reports
• Build strong working relationships with clients and colleagues
• Test and evaluate new technologies
• Carry out other duties as directed by senior staff

Skills & Experience:

• Commercial experience in IT support
• Strong customer service and communication skills
• Full, clean UK driving licence
• Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP)
• Working knowledge of Active Directory, TCP/IP, IP Routing, DNS, DHCP
• Familiarity with Microsoft Office applications
• Ability to pass a DBS check
• MCSE and/or CCNA certification (desirable)

Key Attributes:

• Self-motivated and proactive
• Professional and confident communicator
• Strong attention to detail and organisational skills
• Logical thinker with a technical mindset
• Reliable team player with excellent time management

Apply today using the link provided if you are interested in the opportunity.