IT Technician
IT Technician
Knowsley/St Helens (On-site)
£16 - 23.68 per hour (Inside IR35)
1 month+ (Extensions likely)
An IT Technician is required for our education client. You will be joining a busy IT & Reprographics Department.
Responsibilities:
- Provide 1st and 2nd line support, responding to hardware, software, and network queries.
- Deliver exceptional customer service, ensuring users feel supported and valued.
- Take ownership of issues, escalating when necessary and keeping users informed throughout.
- Log and update all calls within the helpdesk system, identifying trends and helping improve efficiency.
- Support a range of ICT systems and equipment across the organisation, including LAN/WAN environments.
- Maintain high standards of professionalism, accuracy, and organisation.
- Work collaboratively with colleagues to ensure SLAs and service targets are met.
- Contribute to continuous improvement by helping develop robust support processes.
- Maintain awareness of information security practices and respond to risks appropriately.
Skills:
- Recent experience in an IT support or customer service environment
- Great communication, listening and customer service skills
- Active Directory, SCCM. Windows upgrades etc
- Strong troubleshooting and diagnostic abilities
- DBS (valid or had one previously)
- Desirable: Experience working in an education (HE/FE) environment