IT Trainer

IT Trainer

Location: York

Salary: Competitive

Permanent

Are you friendly, outgoing, and passionate about helping others? We have the perfect role for you!

About the Role: We are looking for a Training & Process Support Analyst to join our IT team. This role involves delivering engaging training sessions, supporting new technology rollouts, and acting as a key contact for business process support.

Key Responsibilities:

• Deliver training on IT systems, legal applications, and internal processes.
• Create user-friendly documentation and guides.
• Assist departments with process-related queries and troubleshooting.
• Support Heads of Department in adopting best practices.
• Provide second-line support for system and process usage.
• Coordinate training schedules and manage change during project rollouts.
• Onboard new joiners with introductory training.
• Monitor system usage to identify training needs.
• Collaborate with IT and Compliance teams to ensure consistent policy application.
• Offer hands-on IT support and develop 'super users' across the firm.

Skills and Experience:

• Experience in training or onboarding in professional services, ideally legal.
• Strong understanding of business processes and identifying inefficiencies.
• Excellent interpersonal skills and confidence engaging with users at all levels.
• Experience in change initiatives or technology rollouts is a plus.
• Good organisational skills and ability to manage multiple priorities.
• Familiarity with legal software is beneficial but not essential.
• Proactive, solutions-focused mindset and enthusiasm for helping others.
• Excellent communication skills and competence in MS Office.
• Minimum 2 years of experience in a similar role.

Why Join Us? We offer a competitive salary, flexible and hybrid working, career development plans, wellbeing support, a great social scene, and a range of benefits including pension, life cover, enhanced maternity/paternity pay, health cash plan, staff discounts, competitive holidays, and a cycle to work scheme.