Junior IT Support Engineer
Junior IT Support Engineer
- Location: London, Euston (HQ Office)
- Job Type: Full-time
- Salary: £26,000 - £30,000 per annum
- Hours: 9am-5.30pm, Monday - Friday (Occasional out-of-hours and weekend work)
- Reporting to: Lead IT Engineer & CTO
A new exciting permanent opportunity for a Junior IT Support Engineer to Join a high-growth, eco-friendly company revolutionising the cleaning industry. Since their journey started in 20218, they have developed natural, beautifully scented, and refillable cleaning products that are safe for the environment. With over 200,000 loyal subscribers and a five-fold increase in sales last year, this is a leader in the natural cleaning market, ranked in the top 10 on 2025's Sunday Times 100 list of fastest-growing UK businesses.
The Junior IT Support Engineer to join their growing IT department as their second internal IT hire. You will work directly with their Lead IT Engineer, handling day-to-day technical support whilst gaining hands-on experience with infrastructure projects and cybersecurity initiatives. This role offers excellent opportunities for professional development in a supportive environment where you will help build our IT infrastructure from the ground up.
Responsibilities
- Provide first-line technical support, responding to and resolving level 1 support requests across the organisation
- Setup Windows and MacOS laptops
- Enrol Apple devices into Apple Business Manager and our Mobile Device Management system (MDM)
- Create and manage user accounts in Google Workspace and Microsoft 365
- Travel between our sites to provide hands-on technical support as required
- Ensure all company issued devices are security compliant and properly locked down
- Assist with endpoint hardening by applying security configurations under guidance
Requirements
- Strong problem-solving skills with methodical approach to troubleshooting technical issues
- Familiarity with Google Workspace and Microsoft 365 administration
- One to two years of experience in a technical support or similar IT role
- Experience with device imaging and deployment processes
- Proficiency with both Windows 10/11 and macOS operating systems
- Basic familiarity with Linux and the command line interface is a plus.
- Good understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN)
- Capability to work independently on routine IT tasks without requiring constant supervision
Benefits
- Competitive salary and growth opportunities in a rapidly expanding company.
- Be part of a company that values sustainability and innovation.
- Work in a dynamic and supportive environment.
To be part of an exciting, growing and established company please submit your updated CV to be considered immediately.