Operating System Lead
Operating Systems Lead
Remote with some office work (Norwich)
£70,000-80,000
This is a senior role for someone who cares deeply about how a business actually works.
The Operating Systems Lead owns the internal operating system: the workflows, systems, controls, information flows and ways of working that enable a fast-growing organisation to run clearly, safely and reliably.
You're not here to write strategy decks or refresh tools for the sake of it.
You're here to observe how work really happens, find where things break under pressure, and redesign the system so it holds as the business scales.
Responsibilities
- Owning and improving the organisation's internal operating system - across workflows, systems, data, governance and behaviours
- Leading a business-wide systems review and improvement programme, starting with listening, understanding risks and friction, then making practical improvements real
- Identifying the highest-friction workflows and redesigning them end-to-end so they are clearer, simpler and more reliable
- Making sure changes stick in practice - not just launched, but used and trusted
- Improving how information flows and creating clearer sources of truth, reducing duplication and reliance on memory or heroics
- Embedding controls, governance and risk management into normal work, without slowing people down
- Introducing automation or AI where it genuinely helps, and redesigning workflows so human judgement and accountability remain clear
- Working closely with enablement and communications colleagues so new ways of working are understood, adopted and reinforced
- Acting as a calm, critical systems thinker in a fast-paced environment - helping prioritise what really matters and resisting unnecessary change
What success looks like
- Workflows are easier to follow and more consistent
- Less manual work, duplication and workaround behaviour
- Systems support real work, not idealised processes
- Governance works without adding drag
- New ways of working are used consistently, even under pressure
- Nothing important relies on individual memory or heroics
Skills and Experience
This role suits someone who has:
- Led business operations, operating model, or systems transformation at a senior level
- Improved how work gets done across teams, not just within one function
- Strong judgement and calm thinking in ambiguous, fast-moving environments
- Experience balancing pace, usability, risk and control
- A track record of making change stick, not just delivering programmes
- Comfort influencing senior stakeholders without hiding behind process or authority
- An interest in AI and automation that is practical, not novelty-driven
Experience in professional services, scaling organisations, regulated or high-trust environments is particularly valuable.
If this role is of interest, please apply using the link provided.