Service Desk Analyst

Service Desk Analyst

Remote/Liverpool (on site once a week)

£150 per day (Inside IR35)

6 months +

A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit.

Responsibilities-

First-line support via phone and email

Incident management using ServiceNow

Troubleshooting and resolving technical issues

Managing ticket queues and escalations

Collaborating with internal teams

Supporting software like O365, Windows 10/11, SharePoint, and more

Experience required-

Strong customer service skills

Experience in 1st Line IT support

Excellent communication and problem-solving abilities

Familiarity with ServiceNow and ITIL practices

Knowledge of O365, Windows, SharePoint