Service Desk Analyst

• Service Desk Analyst
• Liverpool - on site once a week
• £150 per day (Inside IR35)
• 3 months

PLEASE NOTE FOR THIS ROLE, YOU WILL NEED TO BE BASED IN THE NORTH WEST AND WITHIN A COMMUTABLE DISTANCE TO THE OFFICE IN LIVERPOOL

An IT Service Desk Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. This is a 3 month contract.

Responsibilities:

• First-line support via phone and email
• Incident management using ServiceNow
• Troubleshooting and resolving technical issues
• Managing ticket queues and escalations
• Collaborating with internal and external teams
• Supporting software like O365, Windows 10/11, SharePoint, and more

Experience required:

• Strong customer service skills
• Experience in 1st Line IT support
• Excellent communication and problem-solving abilities
• Familiarity with ServiceNow and ITIL practices
• Knowledge of O365, Windows, SharePoint, and client-facing platforms