1st Line Support

• 1st Line IT Support Technician
• Manchester
• Initial 4-week contract with potential for extension
• £120 per day (inside IR35)

Our client is currently hiring for a 1st Line IT Support Technician to join a dynamic team supporting a well-established client based in Manchester. This is an excellent opportunity for someone with strong helpdesk and desktop support experience to make an immediate impact.

Key Responsibilities:

• Act as the first point of contact for IT-related queries via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Support Windows 10/11 environments 
• Maintain accurate documentation of support requests and resolutions.
• Collaborate with other IT team members to ensure smooth operations.

Requirements:

• Previous experience in a 1st Line Support or Desktop Support role.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with PC builds and deployments.
• Familiarity with Windows OS, and basic networking concepts.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.