2nd & 3rd Line Network Engineer – LAN & Wi-Fi - Aruba

Reed Technology is working with an established company based in Edinburgh, currently hiring an experienced 2nd / 3rd Line Network Engineer – LAN & Wi-Fi (Aruba). This is a Permanent role, paying up to £55.000 / year with a predominantly home-based work model, with occasional travel to the Edinburgh office and customer sites if required.

Key Responsibilities:

• Diagnose and resolve complex network incidents, primarily related to wired and wireless infrastructure.
• Manage and progress fault tickets through to resolution within agreed SLAs.
• Perform root cause analysis and implement permanent fixes.
• Produce clear technical notes, incident reports, and documentation.
• Provide 2nd and 3rd line support for LAN and Wi-Fi networks.
• Assist with the design, implementation, and optimisation of LAN and WLAN solutions.
• Carry out network changes in line with change management processes.
• Participate in customer meetings (remote and on-site) to discuss incidents, designs, and improvements.

We're looking for someone with:

• Proven experience in a 2nd / 3rd line network engineering role.
• Strong knowledge of LAN and Wi-Fi technologies.
• Solid understanding of: Switching & VLANs, Wireless standards (802.11), Network security fundamentals, Troubleshooting complex network issues.
• Experience supporting network-related projects alongside BAU support.
• Experience in customer environments (MSP or enterprise).
• Relevant certifications (e.g. Aruba, Cisco, or equivalent).
• Hands-on experience with Aruba networking products, including: Aruba Wireless Access Points & Switches, Aruba Airwave, Aruba Central, Aruba ClearPass

Benefits:

• Permanent contract.
• Salary up to £55.000 / year (DOE).
• Home-based role for day-to-day work with occasional travel to the Edinburgh office or customer sites (primarily within Scotland)