2nd Line Support

2nd Line WINTEL Engineer

Stevenage | SC Cleared or Eligible for SC Clearance Required

Are you a Wintel Engineer who loves getting hands-on with modern tech, solving complex problems and being part of a team that genuinely values innovation and collaboration? If so, this could be the next step you’ve been looking for.

We’re looking for a 2nd Line WINTEL Engineer to join a high-performing technical team supporting a secure, mission-critical environment. If you enjoy variety, take pride in delivering quality work and like seeing the direct impact you make, you’ll feel right at home here.

What You’ll Be Doing

In this role, you’ll be responsible for delivering technical support and engineering tasks across a busy Windows environment, including:

• Reviewing Windows-related service requests and providing fast, accurate responses
• Using automation to build images, documentation, work instructions and server configurations
• Building and configuring Windows Servers (predominantly virtualised on VMware)
• Physical server builds and racking within secure data centre / computer room environments
• Updating and maintaining gold images, patching and upgrading Windows Servers
• Producing capacity management reports and attending engineering meetings
• Ensuring all builds align with internal and customer standards
• Visiting customer or company sites when required to support installations or documentation reviews
• Highlighting risks or issues early to protect timelines, costs and solution quality
• Supporting testing activities
• Investigating, assessing and resolving incidents within agreed SLAs
• Adhering to Change, Release, Configuration and Security policies
• Maintaining network security in line with security operating procedures

You may also have opportunities to support additional projects from time to time.

What You’ll Bring

We’re looking for someone with experience across:

• Windows Server
• Active Directory, DNS, WSUS
• VMware
• Backup technologies (NetApp SAN, Cohesity desirable)
• Microsoft System Centre Operations
• Scripting experience

You must already hold SC clearance or be eligible to obtain it.

Hours & Working Pattern

• Monday to Friday between 07:00–19:00
• 37 hours per week
• Shift examples: 07:00–15:30 or 10:30–19:00
• No weekend working (overtime may be available, including occasional weekends)

Benefits

• 26 days annual leave + public holidays (3 flexible)
• Pension with double-matching contributions up to 10%
• Life assurance
• Company-wide incentive schemes
• Flexible benefits (extra holiday, dental, travel, critical illness, etc.)
• Perks at Work – discount platform
• Employee Assistance Programme / Virtual GP