2nd Line Support

Service Desk Engineer

• Location: Belfast
• Job Type: Full-time permanent
• £Negotiable

REED Technology are delighted to partner with a fantastic MSP who are seeking a Service Desk Engineer to join their team in Belfast. This role involves a wide range of technical support tasks, from remote desktop support to network security management. The successful candidate will have at least 2 years of experience in a similar role and must possess excellent communication skills and a strong customer service orientation.

Responsibilities:

• Create and manage user and email accounts.
• Monitor client environments remotely and manage alerts.
• Provide remote desktop support for PCs, laptops, and mobile devices.
• Prepare and deploy new equipment.
• Support Office 365 environments including Email and MS Teams.
• Manage file and folder permissions.
• Contribute to technical documentation.
• Visit client sites and liaise with third-party application vendors.
• Manage networking and security, including switches and firewalls.
• Handle anti-virus and anti-malware management.
• Manage mail filtering, backup, and disaster recovery solutions.
• Handle calls and log tickets effectively.

Essential criteria:

• 2+ years of experience in a similar role.
• Proficiency in MS Operating Systems including Windows 10/11.
• Experience with Microsoft 365 Suite and Windows Server / Active Directory.
• Knowledge of anti-virus and anti-malware solutions, and mail filtering.
• Strong customer service skills with excellent communication abilities.
• Full driving license and access to a vehicle with relevant insurance cover.

Benefits:

• Comprehensive induction and training.
• Exposure to advanced technologies such as virtualisation technologies, network security, and disaster recovery solutions.
• Opportunity to work with a variety of hardware and software environments.
• Hybrid working arrangement after the initial 6-month probation period, with 2 days per week from home.

To apply for the Service Desk Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.