2nd Line Support
Service Desk Engineer
- Location: Belfast
- Job Type: Full-time permanent
- £Negotiable
REED Technology are delighted to partner with a fantastic MSP who are seeking a Service Desk Engineer to join their team in Belfast. This role involves a wide range of technical support tasks, from remote desktop support to network security management. The successful candidate will have at least 2 years of experience in a similar role and must possess excellent communication skills and a strong customer service orientation.
Responsibilities:
- Create and manage user and email accounts.
- Monitor client environments remotely and manage alerts.
- Provide remote desktop support for PCs, laptops, and mobile devices.
- Prepare and deploy new equipment.
- Support Office 365 environments including Email and MS Teams.
- Manage file and folder permissions.
- Contribute to technical documentation.
- Visit client sites and liaise with third-party application vendors.
- Manage networking and security, including switches and firewalls.
- Handle anti-virus and anti-malware management.
- Manage mail filtering, backup, and disaster recovery solutions.
- Handle calls and log tickets effectively.
Essential criteria:
- 2+ years of experience in a similar role.
- Proficiency in MS Operating Systems including Windows 10/11.
- Experience with Microsoft 365 Suite and Windows Server / Active Directory.
- Knowledge of anti-virus and anti-malware solutions, and mail filtering.
- Strong customer service skills with excellent communication abilities.
- Full driving license and access to a vehicle with relevant insurance cover.
Benefits:
- Comprehensive induction and training.
- Exposure to advanced technologies such as virtualisation technologies, network security, and disaster recovery solutions.
- Opportunity to work with a variety of hardware and software environments.
- Hybrid working arrangement after the initial 6-month probation period, with 2 days per week from home.
To apply for the Service Desk Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.