3rd Line Support Engineer

Job Description
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.

Reed Technology is working with an established company with offices in Larbert and Lockerbie, currently seeking to hire a 3rd Line Support Engineer on a permanent basis.

Key Responsibilities:

• Monitoring the helpdesk and resolving IT issues efficiently
• Following ticket escalation procedures
• Administering Microsoft 365, Azure AD, Intune and hybrid cloud environments
• Maintaining and developing IT documentation and internal knowledge base
• Liaising with third-party vendors, managed service providers, and internal stakeholders
• Handling some 1st and 2nd line tickets as required
• Procuring hardware and software when needed

Required Skills & Qualifications:

• Ideally 5 years of IT experience in helpdesk or technical roles.
• Strong knowledge of Microsoft 365, Azure AD, Intune, Windows Server, and basic networking (VLANs, switching, firewalls).
• Excellent communication, problem-solving, and ability to mentor junior engineers.
• Experience with hardware/software support, mobile devices, and security compliance.
• Full UK driving license.
• Ability to work 3 days per week in Larbert and 2 days in Lockerbie. xkybehq

Benefits:

• Permanent contract
• Salary up to £45.000 / year + benefits (DOE)
• On-site working model across Larbert and Lockerbie.