3rd Line Support Engineer

Reed Technology  is working with an established company based in Lockerbie, currently seeking to hire a 3rd Line Support Engineer on a permanent  basis.

Key Responsibilities:

• Monitoring the helpdesk and resolving IT issues efficiently
• Following ticket escalation procedures
• Administering Microsoft 365, Azure AD, Intune and hybrid cloud environments
• Maintaining and developing IT documentation and internal knowledge base
• Liaising with third-party vendors, managed service providers, and internal stakeholders
• Handling some 1st and 2nd line tickets as required
• Procuring hardware and software when needed

Required Skills & Qualifications:

• Ideally 5 years of IT experience in helpdesk or technical roles.
• Strong knowledge of Microsoft 365, Azure AD, Intune, Windows Server, and basic networking (VLANs, switching, firewalls).
• Excellent communication, problem-solving, and ability to mentor junior engineers.
• Experience with hardware/software support, mobile devices, and security compliance.
• Full UK driving license.

Benefits:

• Permanent contract
• Salary up to £45.000 / year + benefits (DOE)
• On-site or hybrid working model.