3rd Line Support

4th Line Cloud Support Engineer (DV Cleared / Single UK National) Basingstoke | Fully On-site | £575 per day | Contract

We’re supporting a secure, high-profile environment and are looking for an experienced 4th Line Cloud Support Engineer to strengthen a small, highly capable team of 2nd and 3rd Line engineers based in Basingstoke.

This is a hands-on, customer-facing role working with critical cloud and virtualisation platforms. You’ll be dealing with complex incidents, planned changes, and lifecycle management across a VMware-heavy estate, while taking on technical leadership responsibilities within a dynamic support function.

The role operates on a rotating shift pattern and is fully on-site due to the secure nature of the environment.

What you’ll be doing

• Acting as an escalation point for 2nd and 3rd Line support
• Managing incidents through triage, resolution, and escalation via ITSM processes
• Carrying out planned activities through formal Change Management
• Monitoring platforms using event management tooling
• Extensive hands-on work with VMware technologies
• Supporting readiness assessments for new services entering live operation
• Producing and maintaining operational documentation (work instructions, patching schedules)
• Owning lifecycle management to ensure supported technologies remain secure and vendor-supported
• Providing technical leadership within the support team

Key skills and experience

• Strong VMware background: vCenter, ESXi, NSX, VCF
• Horizon VDI experience
• Windows enterprise environments including AD, DNS, SQL, SCOM
• Understanding of physical networking
• Confident problem solver with strong critical-thinking skills
• Comfortable acting as a senior escalation and technical authority

Desirable experience

• Significant VMware platform experience
• Cloud administration (e.g. vCloud Director)
• Event Management tools such as SCOM or Aria Operations
• Automation and scripting with PowerShell
• Windows Server administration
• Software distribution tools such as MECM

Role details

• Rate: £575 per day
• Contract: 6-month initial engagement
• Location: Basingstoke (BSN01) – fully on-site
• Clearance: High-level clearance required (Single UK National only)
• Working pattern:
  • Monday–Friday
  • Rotating shifts: 07:00–15:00 and 11:00–19:00
• Start: ASAP

This is a solid opportunity for a senior cloud / virtualisation engineer who enjoys working at the sharp end of service support in a secure, technically challenging environment.