3rd Line Support

M365/AD/Messaging Engineer

3rd Line, Messaging Analyst, O365 Engineer, Identity and Access Management, MS Entra, Active Directory Domain Services, Microsoft mail, Security,  License compliance, Windows Server, Active Directory Services, Single Sign-On (SSO), Hybrid Exchange On Premise, M365 (Exchange Online, OneDrive, MS Teams), PKI Management, Email Gateways (Proofpoint), Windows File Services, PowerShell, ITIL processes

• 6 months contract
• Hybrid with 3 days per week on-site in Warrington
• £425 per day via Umbrella

We are seeking an M365 Engineer who is a specialist in supporting identity and access management, including MS Entra and Active Directory Domain Services, as well as Microsoft mail and collaboration platforms. This role requires a proactive and methodical approach to handle service requests efficiently and in compliance with agreed SLAs, and to drive continuous improvement through automation and collaboration with key stakeholders.

Day-to-day of the role:

• Support identity and access management systems, including MS Entra and Active Directory Domain Services.
• Manage Microsoft mail and collaboration platforms efficiently.
• Handle all service requests in compliance with agreed SLAs.
• Collaborate with architecture and key stakeholders to continuously improve the estate.
• Develop, define, and refine build standards and processes to deliver greater efficiencies through automation and orchestration.
• Create build standards, automation, and alerting to improve efficiencies, reduce build and implementation time, and enhance monitoring of the estate.
• Schedule maintenance to ensure services are kept in support and protected with the available security products.
• Develop protection of the Active Directories through best practice, following emerging security improvements and effective management processes.
• Ensure new deployments align with build standards and meet automation and orchestration standards while maintaining audit and license compliance.
• Identify new cost-effective technologies with architecture to drive and enhance the improved user experience and automation of end-user processes.
• Provide out of hours cover, standby, or call-out support as required.

Required Skills & Qualifications:

• Proficiency in supporting Windows Server Operating Systems and Active Directory Services.
• Proficiency in Microsoft Entra ID, Single Sign-On capabilities (ADFS, MS Entra SSO), and Hybrid Exchange On Premise.
• Proficient in managing M365 (including Exchange Online, OneDrive, MS Teams).
• Experience in PKI Management, managing Email Gateways (Proofpoint), and Windows File Services.
• Experience in PowerShell administrative scripting.
• Familiarity with operating ITIL processes and standards.
• Knowledge of virtualization platforms and technology.
• Demonstrated initiative and a proactive approach to work.
• Methodical and analytical approach in the diagnosis and resolution of issues.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively prioritise and execute tasks in a fast-paced environment.
• Ability to develop and maintain documentation to quality standards.
• Capable of taking the lead on design, build, and support.

In the first instance please submit your CV.