Account Manager - Hybrid

Have you worked in account management/sales support before?

Are you looking to work within an organisation that gives you an opportunity to grow and develop?

Look no further!

Sales Coordinator/Account Manager

• Annual Salary: Up to £30k plus bonus opportunities
• Location: York Ring Road, parking on site - Hybrid working with 1-2 days in the office
• Job Type: Full-time

We are currently recruiting for a Sales Coordinator/Account Manager who will play a pivotal role for our client in coordinating and executing the sales process from enquiry to order. This position offers the opportunity to build relationships and maximise cross-selling opportunities within their services, ensuring a customer-first experience.

Day-to-day of the role:

• Meet and aim to exceed sales order targets.
• Provide commercial support to operational counterparts to exceed revenue targets.
• Engage with customers at enquiry and during test programmes to build business relationships and determine future business opportunities.
• Identify customer needs, match with our services, and overcome objections to trade with us.
• Identify and maximise cross-sell opportunities across different services.
• Organise, update, coordinate, and respond to quotes from customers in a timely, concise, and consistent manner.
• Produce and submit appropriate proposals/quotations.
• Provide excellent customer account management and ongoing world-class customer care, putting the customer first.
• Facilitate customer account set-up process, chase, receive, acknowledge, and process POs.
• Provide information to operational staff on schedules for customer projects.
• Record and input as necessary all activities, actions, meetings & proposals into the company CRM.
• Maintain customer information accurately on the company CRM, following defined processes/procedures.
• Monitor appropriate KPIs on the CRM dashboard/s and act accordingly to maintain personal high performance.
• Develop/maintain knowledge and understanding of services and how they relate to customers’ needs.

Required Skills & Qualifications:

• Minimum of 2 years’ experience in a sales/support environment or account management.
• Strong knowledge of IT systems.
• Excellent negotiation and influencing skills.
• Exceptional personal organisation and time management skills.
• Ability to communicate effectively with both technical specialists and non-specialists.
• Project management skills.
• Excellent telephone manner.
• Flexible, self-motivated, and professional with a confident and confidential approach.

Benefits:

• Competitive salary with bonus opportunities.
• Opportunities for professional growth and development.
• Supportive and dynamic work environment.
• Hybrid working
• Bonus opportunities
• 25 days holiday plus bank holidays.
• 4% pension 6% employee.
• Healthcare package after probation (6 months)

If this sounds like it’s for you, don’t hesitate in applying to be considered!